Remote Account Support Manager

Job Description: UBA Group is seeking a highly skilled and experienced Remote Account Support Manager to join our team in Lagos, NG. As a Mid-to-Senior Level professional with at least 7 years of relevant experience, you will be responsible for managing a portfolio of remote customer accounts and ensuring their satisfaction and success.

Responsibilities: - Develop and maintain strong relationships with remote clients, serving as their main point of contact - Understand the needs and requirements of each client to provide tailored support and guidance - Proactively identify opportunities for account growth and upselling of products or services - Collaborate with internal teams to resolve any issues or concerns raised by clients - Monitor account health and performance metrics, providing regular reports and updates to management - Conduct regular check-ins and reviews with clients to gather feedback and ensure satisfaction - Stay up-to-date on industry trends and best practices to enhance client support and service delivery

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven experience in account management or customer support roles - Excellent communication and interpersonal skills - Strong organizational and time management abilities - Independent and confident personality traits - Soft skills in presentation and persuasion - Ability to work remotely and manage multiple accounts simultaneously - Proficiency in CRM software and Microsoft Office suite - Flexibility to work part-time hours and overtime as needed

Benefits: - Competitive salary - Paid overtime - Retirement plan - Travel opportunities for client visits or industry conferences

Working Environment: At UBA Group, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. Our diverse team of professionals works together to achieve common goals and drive innovation in the industry.

Deadline to Apply: Please submit your application by May 11, 2024.

Equal Opportunity Statement: UBA Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.