Account Support Manager - Work from home

Job Description:

We are looking for a dedicated and resilient Account Support Manager to join our team at DHL in Abuja, NG. This is a part-time position with opportunities for remote work. The ideal candidate will have at least 8 years of experience in a similar role and possess excellent cooperation and people management skills.

Responsibilities: - Manage and support key client accounts, ensuring strong relationships and customer satisfaction - Coordinate with internal teams to ensure timely and accurate delivery of services - Analyze account data and metrics to identify trends and opportunities for improvement - Develop and implement account plans to drive growth and retention - Provide support and assistance to clients as needed, addressing any issues or concerns promptly - Collaborate with colleagues to meet and exceed customer expectations - Participate in regular meetings and check-ins with clients and internal stakeholders - Stay up-to-date on industry trends and best practices to continuously improve service delivery

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 8+ years of experience in account management or client services - Proven track record of successful account management and revenue growth - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in MS Office and CRM software - Experience in the logistics or supply chain industry is a plus - Ability to travel occasionally for in-person meetings

Personality Traits: - Resilient - Dedicated

Soft Skills: - Cooperation - People management

Benefits: - Remote work flexibility - Free food - Profit sharing

Working Environment: At DHL, we are committed to environmental responsibility and sustainable practices. Joining our team means contributing to a greener future for all.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: DHL is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate based on race, gender, age, religion, sexual orientation, or any other protected status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.