Call Center Representative - Work from home

Job Description:

Paystack is seeking a motivated and experienced Call Center Representative to join our team on a part-time basis, working from home. The ideal candidate will have at least 3 years of experience in a customer service or call center role, with a strong work ethic and the ability to adapt to a fast-paced environment.

Responsibilities: - Handle inbound and outbound customer calls with professionalism and empathy - Provide excellent customer service and support, resolving issues and answering questions in a timely manner - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to meet and exceed customer satisfaction goals - Follow company policies and procedures to ensure consistent service delivery - Keep up to date with product and service offerings to better assist customers - Meet individual and team performance targets

Requirements: - Minimum of 3 years of experience in a customer service or call center role - Strong communication skills and the ability to effectively handle difficult situations with patience and empathy - Excellent problem-solving skills and the ability to think on your feet - Hardworking and adaptable, with a proactive approach to customer service - Ability to work independently and as part of a team - Comfortable working from home and using virtual communication tools - Experience with CRM software is a plus

Benefits: - Life insurance - Travel opportunities - Retirement plan

Working Environment: At Paystack, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and inclusive atmosphere where all team members feel valued and supported.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Paystack is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.