Call Center Representative - Work from home

Job Description:

Fidelity Bank is seeking a part-time Call Center Representative to join our team. This position is work from home, based in Lagos, NG, and is at the Associate Level. The ideal candidate will have at least 2 years of experience in a similar role and possess a resourceful and passionate personality. Critical thinking and persuasion skills are crucial for success in this role.

Responsibilities: 1. Answer incoming calls from customers in a professional and courteous manner. 2. Assist customers with inquiries, account issues, and provide information about products and services. 3. Process customer orders and address any concerns or complaints efficiently. 4. Follow up with customers to ensure satisfaction and resolve any outstanding issues. 5. Meet quantitative and qualitative performance targets set by the company. 6. Maintain accurate records of customer interactions and update customer information in the database.

Requirements: 1. High school diploma or equivalent. 2. Minimum of 2 years of experience in a call center or customer service role. 3. Strong communication skills, both verbal and written. 4. Ability to work independently and prioritize tasks effectively. 5. Familiarity with CRM systems and call center technology. 6. Must have a dedicated workspace at home with a stable internet connection. 7. Must be available to work flexible hours, including evenings and weekends.

Benefits: 1. Free accommodation for work from home Call Center Representatives. 2. Training and professional development opportunities. 3. Life insurance coverage.

Working Environment: At Fidelity Bank, we provide opportunities for unlimited personal and professional growth. Our team is collaborative, supportive, and dedicated to providing exceptional service to our customers.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Fidelity Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.