Chat Support Assistant

Job Description:

Cowrywise is seeking a part-time Chat Support Assistant to join our team in Abuja, NG. This role is entry level and requires at least 1 year of experience in a similar position. We are looking for a confident and energetic individual with a passion for innovation and critical thinking.

Responsibilities: 1. Provide timely and friendly customer support through chat communications. 2. Assist customers with inquiries, troubleshooting, and issue resolution. 3. Collaborate with team members to ensure a seamless customer experience. 4. Escalate complex issues to the appropriate department for resolution. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up to date on product knowledge and new feature releases. 7. Work with the team to identify opportunities for improvement in processes and tools. 8. Adhere to company policies and procedures at all times.

Requirements: 1. 1 year of experience in customer support or a related field. 2. Confident and energetic personality. 3. Strong communication and interpersonal skills. 4. Ability to think critically and solve problems efficiently. 5. Proficiency in MS Office and chat platforms. 6. High school diploma or equivalent.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Employee discounts on Cowrywise products and services. 3. Paid overtime opportunities.

Working Environment: At Cowrywise, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute to our success.

Equal Opportunity Statement: Cowrywise is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We value diversity and inclusion in all aspects of our company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.