Chat Support Associate

We are seeking a talented and dedicated Chat Support Associate to join our team at British American Tobacco in Port Harcourt, NG. As a part-time Associate Level employee, with a minimum of 2 years of experience in a customer service or support role, you will be responsible for providing exceptional support to our customers through chat channels.

Responsibilities: - Responding to customer inquiries, issues, and complaints via chat in a timely and professional manner - Providing accurate information about our products and services to customers - Resolving customer concerns and escalating issues to the appropriate department if necessary - Maintaining a positive and helpful attitude towards customers at all times - Collaborating with other members of the support team to ensure a seamless customer experience - Adhering to company policies and procedures while providing support to customers

Requirements: - Confident and dedicated individual with excellent communication skills - Ability to adapt to changing situations and work effectively in a fast-paced environment - Strong cooperation skills and ability to work well in a team - Proficiency in using chat support platforms and customer service software - Excellent problem-solving skills and attention to detail

Benefits: - Paid Time Off (PTO) - Vision insurance - Profit sharing opportunities

Working Environment: At British American Tobacco, we strive to cultivate leaders who foster inclusivity and mentorship. Our working environment is supportive and collaborative, with opportunities for growth and development.

Deadline to apply: 2024-06-12

Equal Opportunity Statement: British American Tobacco is an equal opportunity employer and we welcome applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.