Remote Chat Support Manager

9mobile is seeking a Remote Chat Support Manager to join our team in Ibadan, NG. As a part-time position at the Associate Level, we are looking for an individual with at least 5 years of experience in a similar role. The ideal candidate will possess personality traits such as resilience and drive, as well as soft skills in persuasion and creativity.

Responsibilities: - Manage a team of remote chat support agents, ensuring timely and effective customer service - Monitor chat support performance metrics and implement strategies to improve efficiency and customer satisfaction - Develop training programs for chat support agents to enhance their skills and knowledge - Handle escalated customer inquiries and provide solutions in a professional and timely manner - Collaborate with other departments to ensure seamless communication and alignment on customer support strategies - Analyze chat support data to identify trends and opportunities for improvement - Implement chat support best practices to optimize the customer experience

Requirements: - 5+ years of experience in a chat support or customer service role - Strong leadership skills with the ability to motivate and coach a remote team - Excellent communication skills, both written and verbal - Proficiency in chat support software and tools - Bachelor's degree in Business Administration or a related field preferred - Ability to work independently and manage multiple tasks simultaneously - Resilient and driven personality with a passion for customer service - Soft skills in persuasion and creativity to effectively problem-solve and drive results

Benefits: - Joining Bonus - Dental insurance - Disability insurance

Working Environment: At 9mobile, we value building strong connections and treating colleagues like an extended family. We foster a collaborative and supportive work environment where every team member is empowered to succeed and grow.

Equal Opportunity Statement: 9mobile is an equal opportunity employer and we welcome applicants from all backgrounds. We believe in creating a diverse and inclusive work environment where every individual is valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability.

Deadline to apply: 2024-06-10

If you meet the requirements for this position and are interested in joining our team as a Remote Chat Support Manager, please apply before the deadline. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.