Chat Support Manager

Job Description:

IHS Towers is seeking a talented and experienced Chat Support Manager to join our team in Abuja, NG. As a Mid-to-Senior Level position with a minimum of 7 years of experience in a similar role, the successful candidate will be responsible for managing a team of chat support agents to provide exceptional customer service to our clients.

Responsibilities: - Manage and lead a team of chat support agents to ensure excellent customer service - Develop and implement strategies to improve chat support efficiency and effectiveness - Monitor chat support performance metrics and make recommendations for improvement - Train and onboard new chat support agents - Handle escalated customer inquiries and issues - Collaborate with other departments to address customer needs and concerns - Stay up to date on industry trends and best practices in chat support - Ensure compliance with company policies and procedures

Requirements: - Passionate about delivering excellent customer service - Hardworking and dedicated to achieving team goals - Demonstrated leadership skills - Ability to adapt to a fast-paced environment - Excellent communication skills - Experience managing a team of customer service agents - Proficiency in chat support tools and technologies - Knowledge of customer service best practices - Bachelor's degree in a related field is preferred

Benefits: - Parental leave - Relocation allowance - Visa sponsorship

Working Environment: At IHS Towers, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative work environment where every team member is empowered to succeed.

Equal Opportunity Statement: IHS Towers is an equal opportunity employer and is committed to providing a fair and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-12

If you meet the requirements for this position and are looking to take your career to the next level, we encourage you to apply for the Chat Support Manager role at IHS Towers. Join our team and make a positive impact on our customers and the telecom industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.