Chat Support Manager

Job Description:

SLB is seeking a part-time Chat Support Manager to join our team in Abuja, NG. The ideal candidate for this mid-to-senior level position will have at least 6 years of experience in customer service or chat support roles. As a Chat Support Manager, you will be responsible for managing a team of chat support agents, monitoring chat support performance metrics, and ensuring high levels of customer satisfaction.

Responsibilities: - Manage a team of chat support agents, including hiring, training, and performance management - Monitor chat support performance metrics and implement strategies to improve efficiency and customer satisfaction - Develop and implement chat support processes and procedures to streamline operations - Handle escalated customer inquiries and provide timely and effective resolutions - Collaborate with other departments to ensure seamless communication and customer support - Stay up-to-date on industry trends and incorporate best practices into chat support operations - Maintain a positive and professional attitude in a fast-paced environment

Requirements: - 6+ years of experience in customer service or chat support roles - Strong communication skills and the ability to lead a team effectively - Confident and resilient personality traits - Problem-solving skills and emotional intelligence - Ability to thrive in a diverse and inclusive working environment - Prior experience with chat support software and CRM systems - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Paid sick leave - Company transportation - Training & professional development opportunities

Working Environment: At SLB, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative working environment where all employees can thrive.

Equal Opportunity Statement: SLB is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.