Chat Support Manager

Job Description: We are looking for a dedicated Chat Support Manager to join our team at KPMG Nigeria in Ibadan. In this role, you will be responsible for managing our chat support team and ensuring that all customer inquiries are handled efficiently and effectively. The Chat Support Manager will play a key role in ensuring customer satisfaction and maintaining high service levels.

Responsibilities: - Manage a team of chat support agents, including hiring, training, and performance evaluations - Monitor chat conversations to ensure quality and accuracy - Develop and implement chat support strategies to improve customer satisfaction - Analyze chat metrics and provide regular reports to management - Work closely with other departments to address customer issues and provide solutions - Stay up-to-date on industry trends and best practices in chat support

Requirements: - Bachelor's degree in a related field - Minimum of 6 years of experience in a customer service or chat support role - Strong analytical and decision-making skills - Excellent communication and interpersonal skills - Ability to work independently and motivate a team - Experience with chat support software and tools - Knowledge of customer service best practices

Personality Traits: - Independent - Motivated

Soft Skills: - Analysis - Decision-making

Benefits: - Joining Bonus - Training & professional development - Remote work flexibility

Equal Opportunity Statement: KPMG Nigeria is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We actively seek to promote diversity and inclusion in our workplace.

If you have the required experience and skills to excel in this role, we encourage you to apply before the deadline on July 13, 2024. Join our team and be part of a dynamic and collaborative working environment at KPMG Nigeria.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.