Chat Support Officer

Job Description:

Union Bank of Nigeria is looking for a passionate and resilient Chat Support Officer to join our team in Lagos, NG. As a Chat Support Officer, you will be responsible for providing exceptional customer service through our online chat platform.

Responsibilities: - Respond to customer inquiries promptly and professionally - Resolve customer issues and complaints in a positive and timely manner - Assist customers with account information, transactions, and technical support - Provide guidance and support to customers navigating our online banking platform - Document all customer interactions and follow-up as needed - Collaborate with other team members to ensure a seamless customer experience - Stay up-to-date on products, services, and industry trends - Identify and recommend opportunities for process improvements

Requirements: - 1 year of experience in customer service or a related field - Passionate about delivering exceptional customer service - Resilient and able to handle difficult customer interactions with ease - Strong innovation and decision-making skills - Excellent verbal and written communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using online chat platforms and customer service software - High school diploma or equivalent

Benefits: - Remote work flexibility - Travel opportunities - Company transportation

Working Environment: At Union Bank of Nigeria, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing top-notch customer service and creating a positive experience for all customers.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Union Bank of Nigeria is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, marital status, or any other characteristic protected by applicable law. We are committed to diversity and inclusion in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.