Remote Client Relations Officer

Job Description:

Andela is seeking a Remote Client Relations Officer to join our team in Lagos, NG. As a part-time Associate Level position, the Remote Client Relations Officer will play a crucial role in building and maintaining strong relationships with our clients, ensuring their satisfaction and retention. We are looking for a motivated and energetic individual with at least 4 years of experience in client relations.

Responsibilities: - Act as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Build and maintain strong relationships with clients, understanding their needs and goals - Collaborate with internal teams to ensure client satisfaction and successful project delivery - Prepare reports and presentations for clients, updating them on project progress and results - Identify opportunities for upselling and cross-selling our services to clients - Conduct regular check-ins and follow-ups to ensure client needs are met - Proactively address any issues or challenges that may arise with clients

Requirements: - At least 4 years of experience in client relations or a related field - Strong problem-solving and strategic planning skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Motivated and energetic with a positive attitude - Bachelor's degree in a relevant field is preferred

Benefits: - Parental leave - Free food - Company transportation

Working Environment: At Andela, we prioritize work-life balance and employee well-being. We believe in creating a supportive and inclusive work environment where our employees can thrive and grow professionally.

Equal Opportunity Statement: Andela is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all individuals feel valued and empowered to succeed.

Deadline to apply: 2024-06-12

Join Andela and be part of a dynamic team dedicated to excellence in client relations!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.