Client Service Assistant - Work from home

Job Description:

Cowrywise, a leading financial technology company based in Port Harcourt, NG, is seeking a dynamic Client Service Assistant to join our team. This is a part-time, work-from-home position at the Associate Level, requiring a minimum of 4 years of experience.

Responsibilities: - Provide exceptional customer service to clients through various communication channels such as email, phone, and chat - Assist clients with account inquiries, transactions, and issue resolution - Work closely with the Client Service Manager to ensure client satisfaction and retention - Coordinate with other departments to address client needs and concerns in a timely manner - Maintain accurate records of client interactions and transactions - Meet or exceed performance goals for client satisfaction and response times - Assist with special projects and tasks as assigned by the Client Service Manager

Requirements: - Energetic and hardworking individual with a strong work ethic - Excellent communication skills both verbal and written - Ability to manage time effectively and prioritize tasks - Proficient in using technology and various communication channels - Previous experience in customer service or client-facing roles preferred - Bachelor's degree in a related field is a plus - Knowledge of financial services or investments is a bonus

Benefits: - Parental leave - Retirement plan - Medical coverage

Working Environment: At Cowrywise, we inject a sense of joy and vibrancy into our work environment. We believe in fostering a positive and inclusive culture where our employees can thrive and grow professionally.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Cowrywise is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.