Client Service Associate - Work from home

Job Description:

Ikeja Electric is currently seeking a passionate and independent Client Service Associate to join our team on a part-time basis. This position will allow you to work from the comfort of your own home in Lagos, NG. As an Associate Level position, we require candidates with at least 3 years of experience in customer service or a related field.

Responsibilities: 1. Serve as the primary point of contact for our clients, addressing their inquiries and concerns in a timely and professional manner. 2. Manage client accounts, ensuring accurate and up-to-date information. 3. Assist clients with account maintenance, billing inquiries, and issue resolution. 4. Collaborate with other team members to provide seamless and exceptional customer service. 5. Utilize company systems and tools to track client interactions and maintain records. 6. Identify opportunities to enhance the client experience and make recommendations for improvement. 7. Provide feedback to management on client trends, issues, and opportunities for growth.

Requirements: 1. Must be passionate about providing excellent customer service. 2. Ability to work independently and take initiative. 3. Demonstrated adaptability in a fast-paced work environment. 4. Strong leadership skills to drive team success. 5. Excellent communication and interpersonal skills. 6. Proficient in using technology and learning new software systems. 7. Ability to meet deadlines and manage multiple tasks simultaneously.

Benefits: - Parental leave for both new mothers and fathers. - Gym membership reimbursement to promote health and wellness. - Company-provided equipment for remote work.

Working Environment: At Ikeja Electric, we are committed to promoting equality and fairness for all employees. We provide a supportive and inclusive work environment where every team member has the opportunity to succeed and grow.

Deadline to Apply: Interested candidates should submit their applications by 2024-05-17.

Equal Opportunity Statement: Ikeja Electric is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.