Client Service Manager

Job Description:

Ikeja Electric is currently seeking a talented and experienced Client Service Manager to join our team in Abuja, NG. This part-time position is ideal for a professional with at least 7 years of experience in customer service or client management. The Client Service Manager will be responsible for overseeing the delivery of high-quality services to our clients, building strong relationships, and ensuring customer satisfaction.

Responsibilities: - Manage a portfolio of clients and serve as the main point of contact for all their needs and inquiries - Develop and implement client service strategies to improve satisfaction and retention rates - Coordinate with internal teams to ensure timely and accurate delivery of services - Conduct regular client meetings to gather feedback and address any issues or concerns - Analyze client data and feedback to identify trends and opportunities for improvement - Provide valuable insights and recommendations to the management team to enhance client service processes - Collaborate with sales and marketing teams to identify new business opportunities and expand our client base

Requirements: - At least 7 years of experience in customer service or client management - Confident, reliable, and able to build strong relationships with clients - Excellent research and problem-solving skills - Strong communication and negotiation skills - Bachelor's degree in business administration, marketing, or a related field - Proficiency in Microsoft Office and CRM software - Ability to work independently and in a team environment - Knowledge of the energy sector is a plus

Benefits: - Employee discounts - Free accommodation - Relocation allowance

Working Environment: At Ikeja Electric, we prioritize building strong connections with our clients and treating our colleagues like an extended family. We foster a supportive and collaborative work environment where everyone has the opportunity to grow and succeed.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Ikeja Electric is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.