Client Service Manager - Work from home

Job Description

Cowrywise is seeking a reliable and experienced Client Service Manager to work from home in Abuja, NG on a part-time basis. As a Client Service Manager, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and issues are resolved promptly and efficiently.

Responsibilities: 1. Build and maintain strong relationships with clients through regular communication and exceptional service. 2. Address client inquiries and issues in a timely manner, providing accurate information and solutions. 3. Collaborate with other team members to ensure seamless client experience and satisfaction. 4. Conduct research on industry trends and best practices to better serve our clients. 5. Work closely with the sales team to identify new business opportunities and support client retention efforts. 6. Monitor client feedback and satisfaction levels, taking proactive measures to improve service quality. 7. Prepare reports and presentations for management on client service performance and areas for improvement. 8. Uphold company policies and procedures while representing Cowrywise in a professional manner.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. Minimum of 7 years of experience in a client service or customer-facing role. 3. Strong communication and interpersonal skills. 4. Energetic and hardworking attitude with a passion for delivering excellent customer service. 5. Ability to work independently and as part of a team. 6. Proficient in Microsoft Office suite and CRM software. 7. Strong research and problem-solving skills. 8. Ability to cooperate and collaborate with colleagues from diverse backgrounds.

Benefits: 1. Employee discounts on company products and services. 2. Free food provided during working hours. 3. Joining Bonus for new hires. 4. Opportunity to work in a vibrant and joyful remote work environment.

Equal Opportunity Statement: Cowrywise is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: June 29, 2024

If you meet the requirements and are passionate about providing exceptional client service, we encourage you to apply for the Client Service Manager position at Cowrywise. Join our team and be part of a dynamic and innovative company dedicated to serving our clients with excellence.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.