Client Service Manager - Work from home

Job Description:

DHL is seeking a dynamic and experienced Client Service Manager to work from home in Abuja, NG on a part-time basis. As a mid-to-senior level professional with at least 7 years of experience in client service management, you will play a crucial role in maintaining and enhancing client relationships for our organization.

Responsibilities: - Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with our services - Act as the main point of contact for clients, addressing any inquiries or concerns in a timely and professional manner - Collaborate with internal teams to ensure the successful delivery of services and solutions to clients - Monitor client accounts and provide regular updates on performance and outcomes - Identify opportunities for upselling and cross-selling additional services to existing clients - Analyze client feedback and data to continually improve service delivery and client retention - Prepare reports and presentations on client activities, performance, and opportunities for growth

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven track record of at least 7 years in client service management, preferably in a similar industry - Energetic and independent personality traits with the ability to work remotely and manage client relationships effectively - Strong presentation and critical thinking skills to effectively communicate with clients and internal stakeholders - Excellent organizational and time management skills to handle multiple client accounts and tasks simultaneously - Proficiency in Microsoft Office suite and CRM software - Strong problem-solving abilities and a customer-focused mindset

Benefits: - Paid overtime for additional hours worked beyond the part-time schedule - Free accommodation for the duration of employment - Gym membership to promote work-life balance and wellness

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. As a Client Service Manager at DHL, you will have the opportunity to work remotely while contributing to the success of our clients and organization.

Equal Opportunity Statement: DHL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: 2024-07-13

Don't miss this opportunity to work with a global leader in logistics and client service management. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.