Client Service Officer

Job Description:

The Dangote Group is seeking a dedicated and reliable Client Service Officer to join our team in Lagos, NG. As a Client Service Officer, you will be responsible for managing relationships with our clients and ensuring their needs are met efficiently and effectively. This role is part-time and at the Associate Level, requiring a minimum of 3 years of experience in a similar position.

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries and concerns in a timely manner - Build and maintain strong relationships with clients to ensure satisfaction and loyalty - Provide proactive support to clients, anticipating their needs and offering solutions - Collaborate with internal teams to coordinate client requests and resolve issues - Maintain accurate records of client interactions and transactions - Monitor client accounts and track performance metrics to identify areas for improvement - Conduct regular client surveys to gather feedback and make recommendations for improvement - Stay up-to-date on industry trends and best practices to enhance client service delivery - Ensure compliance with company policies and procedures in all client interactions

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience as a Client Service Officer or similar customer service role - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work independently and in a team environment - Proficient in Microsoft Office suite and CRM software - Innovation and creativity in finding solutions to client challenges - Ability to prioritize and manage multiple tasks effectively

Personality traits: reliable, dedicated Soft skills: innovation, creativity

Benefits: - Profit sharing opportunities - Free food provided during work hours - Training and professional development opportunities to enhance your skills - Cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs

Deadline to apply: 2024-07-22

Equal opportunity statement: The Dangote Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status. All employment decisions are based on merit, qualifications, and business needs.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.