Client Service Specialist

The Client Service Specialist at Jumia in Port Harcourt, NG is a vital role responsible for providing exceptional customer service and support to clients. As a part-time Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role.

Responsibilities: 1. Handle customer inquiries and provide resolutions in a professional and timely manner. 2. Build and maintain strong relationships with clients through excellent communication skills. 3. Collaborate with internal teams to ensure client needs are met efficiently and effectively. 4. Proactively identify opportunities to upsell and cross-sell products or services to clients. 5. Maintain accurate records of client interactions in the company database. 6. Stay up-to-date on industry trends and best practices to better serve clients. 7. Assist in developing client service strategies to improve overall customer satisfaction.

Requirements: 1. Resilient and dedicated personality traits to handle challenging situations and prioritize client satisfaction. 2. Adaptability and leadership soft skills to effectively navigate changing priorities and lead client service initiatives. 3. Excellent communication skills, both written and verbal. 4. Strong organizational skills and attention to detail. 5. Proficiency in Microsoft Office Suite and CRM software. 6. Bachelor's degree in Business Administration or a related field preferred.

Benefits: 1. Profit sharing opportunities to incentivize high performance. 2. Travel and spending expenses covered for client-related activities. 3. Joining bonus for new hires who meet performance targets.

Working environment: The Client Service Specialist will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality that values diversity and communication across borders.

Equal Opportunity Statement: Jumia is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome and encourage applications from qualified individuals of all backgrounds.

Deadline to apply: 2024-06-26

If you meet the requirements and are ready to take on this exciting role at Jumia in Port Harcourt, NG, apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.