Remote Client Support Manager

Job Description:

The Dangote Group is seeking a Remote Client Support Manager to join our team in Ibadan, NG. As a Mid-to-Senior Level professional with at least 7 years of experience, you will be responsible for managing client support remotely. You will play a key role in ensuring that our clients receive the highest level of support and service, while also helping to drive the growth and success of our organization.

Responsibilities: - Develop and implement strategic plans to support and service clients remotely - Manage a team of remote support staff to ensure timely and effective service delivery - Act as a liaison between clients and internal teams to resolve any issues or concerns that may arise - Monitor and analyze client feedback to identify areas for improvement and implement necessary changes - Maintain a high level of customer satisfaction and retention through proactive communication and problem-solving - Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling to existing clients - Stay up-to-date on industry trends and best practices to inform client support strategies

Requirements: - Bachelor's degree in a related field (e.g. Business Administration, Marketing) - Proven experience in client support or customer service, with at least 7 years of experience - Strong communication and interpersonal skills - Ability to work independently and manage a remote team effectively - Reliable and driven, with a strong commitment to exceeding client expectations - Emotional intelligence and the ability to understand and adapt to different client needs - Strong research skills to stay informed on industry trends and best practices - Experience with CRM software and other client support tools - Ability to travel as needed and work flexible hours to support clients in different time zones

Benefits: - Free food onsite - Travel and spending expenses covered - Relocation allowance for eligible candidates - Opportunities for professional development and advancement within the organization

Working Environment: At the Dangote Group, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing the best possible support and service to our clients, and we are looking for a Remote Client Support Manager who shares our commitment to quality and excellence.

Equal Opportunity Statement: The Dangote Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and are dedicated to providing a safe and supportive working environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.