Client Support Manager - Work from home

Job Description:

British American Tobacco is seeking a part-time Client Support Manager to join our team in Lagos, NG. As a Client Support Manager, you will be responsible for providing excellent support to our clients, ensuring their needs are met and issues are resolved in a timely and professional manner. This role will be a work-from-home position, offering flexibility and the opportunity to collaborate with a dynamic team.

Responsibilities: - Act as the main point of contact for clients, handling inquiries, providing assistance, and resolving any issues that may arise - Develop and maintain strong relationships with clients, understanding their needs and providing personalized support - Communicate effectively with internal teams to ensure client needs are met and issues are resolved promptly - Identify opportunities to upsell or cross-sell products and services to existing clients - Provide regular updates and reports to management on client feedback and satisfaction - Stay up-to-date on industry trends and best practices to provide the most relevant support to clients - Collaborate with other team members to ensure a seamless client experience

Requirements: - Minimum of 5 years of experience in a client support or customer service role - Strong communication and interpersonal skills - Ability to think critically and solve problems creatively - Excellent presentation skills - Adaptable and resilient personality traits - Ability to work independently and manage time effectively - Proficient in Microsoft Office and other relevant software - Bachelor's degree in a related field preferred

Benefits: - Disability insurance - Free accommodation for work-related travel - Travel and spending expenses covered - Opportunities for professional development and growth

Working Environment: At British American Tobacco, we strive for a harmonious workplace where collaboration and respect prevail. We believe in creating a supportive environment where all employees can thrive and contribute to the success of the company.

Equal Opportunity Statement: British American Tobacco is an equal opportunity employer and we welcome applicants from all backgrounds and experiences. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified individuals are encouraged to apply.

Deadline to Apply: July 22, 2024

Join our team and be a part of a global company that is committed to excellence in client support and service. Apply now to become our new Client Support Manager!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.