Client Support Officer

Job description:

IHS Towers is seeking a motivated and driven Client Support Officer to join our team in Abuja, NG on a part-time basis. As an entry-level position, this role is perfect for individuals with at least 1 year of experience who are looking to kickstart their career in client support. The ideal candidate will possess strong problem-solving skills, attention to detail, and a passion for delivering exceptional service to clients.

Responsibilities: - Act as the main point of contact for clients, addressing their queries and concerns in a timely and professional manner - Maintain client records and ensure accuracy of information - Assist in the resolution of client issues and concerns, escalating to management when necessary - Collaborate with internal teams to provide seamless support to clients - Monitor client satisfaction and identify areas for improvement - Assist in the development of client support strategies and initiatives - Stay up to date on industry trends and best practices in client support

Requirements: - 1 year of experience in a client support role - Motivated and driven personality - Strong problem-solving skills - Attention to detail - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office suite - Bachelor's degree in Business Administration or a related field (preferred)

Benefits: - Travel opportunities - Company transportation - Training and professional development

Working environment: At IHS Towers, we value autonomy and independence, trusting our employees to excel in their roles. Our team-oriented approach fosters collaboration and innovation, creating a supportive and dynamic work environment where everyone can thrive.

Deadline to apply: June 12, 2024

Equal opportunity statement: IHS Towers is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status. We believe that diversity strengthens our team and enables us to better serve our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.