Client Support Officer - Work from home

Job Description:

Wema Bank is seeking a dedicated and reliable Client Support Officer to join our team on a part-time basis. This position will allow you to work from the comfort of your own home in Ibadan, NG. As a Client Support Officer, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and professional manner.

Responsibilities: 1. Communicate with clients via phone, email, and chat to address their inquiries and concerns. 2. Provide technical support to clients experiencing issues with our products or services. 3. Assist clients with account setup, troubleshooting, and general inquiries. 4. Maintain accurate records of client interactions and transactions. 5. Collaborate with other team members to ensure a seamless client experience. 6. Identify and escalate priority issues to the appropriate channels for resolution.

Requirements: 1. Minimum of 3 years of experience in customer service or a related field. 2. Strong communication skills and the ability to effectively interact with clients. 3. Demonstrated ability to work independently and as part of a team. 4. Proficiency in Microsoft Office Suite and CRM software. 5. Ability to multitask, prioritize, and manage time efficiently. 6. High school diploma or equivalent required; Associate's degree preferred.

Personality Traits: - Dedicated: Willing to go above and beyond to meet the needs of our clients. - Reliable: Consistently deliver high-quality work and meet deadlines.

Soft Skills: - Teamwork: Ability to collaborate effectively with team members. - Leadership: Willingness to take on additional responsibilities and lead by example.

Benefits: - Paid Time Off (PTO) - Remote work flexibility - Travel & spending expenses reimbursement

Working Environment: At Wema Bank, we believe in aligning our work with a greater purpose. You will have the opportunity to contribute to a meaningful mission and make a positive impact on the lives of our clients.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Wema Bank is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.