Client Support Representative

Job Description:

Wema Bank is seeking a dedicated and driven Client Support Representative to join our team in Ibadan, NG. This part-time entry-level position is perfect for individuals who are looking to kickstart their career in the banking industry.

Responsibilities: - Provide exceptional customer service to clients through various channels, including phone, email, and in-person interactions. - Assist clients with account inquiries, transactions, and issue resolution. - Educate clients on banking products and services to help them make informed decisions. - Collaborate with internal teams to address client needs and resolve any issues in a timely manner. - Maintain accurate records of client interactions and transactions. - Identify opportunities to cross-sell banking products and services to clients.

Requirements: - Strong interpersonal skills with a focus on people management. - Excellent communication skills, both written and verbal. - Ability to multitask and prioritize in a fast-paced environment. - Basic computer proficiency, including Microsoft Office Suite. - Ability to work effectively both independently and within a team. - High school diploma or equivalent.

Personality traits: - Driven to succeed in a customer service role. - Dedicated to providing exceptional support to clients.

Soft skills: - Strong planning skills to effectively manage client inquiries and tasks.

Benefits: - Paid Time Off (PTO) - Parental leave - Employee discounts

Working environment: At Wema Bank, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is supportive and collaborative, fostering a positive work environment where employees can thrive.

Equal Opportunity Statement: Wema Bank is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.