Remote Client Support Specialist

Job Description:

Paystack is looking to hire a Remote Client Support Specialist to join our team in Lagos, NG. This is a part-time position at the Associate Level, requiring at least 2 years of experience in client support or a related field.

Responsibilities: 1. Provide timely and professional support to clients through various communication channels, including email, phone, and chat. 2. Troubleshoot and resolve client issues, escalating more complex problems to the appropriate team member. 3. Educate clients on our products and services to optimize their experience and drive satisfaction. 4. Maintain accurate records of client interactions and transactions in our CRM system. 5. Collaborate with internal teams to address client needs and improve overall service delivery. 6. Stay informed about industry trends and best practices to continuously improve client support processes.

Requirements: 1. Confident and energetic personality to effectively engage with clients and provide top-notch support. 2. Strong problem-solving skills to quickly assess issues and find solutions that meet client needs. 3. Excellent communication skills to effectively convey information and instructions to clients. 4. Knowledge of CRM systems and support tools preferred. 5. Ability to work remotely and independently with minimal supervision. 6. Must have a reliable internet connection and a quiet workspace to ensure productivity.

Benefits: - Dental insurance - Profit sharing - Vision insurance

Working Environment: At Paystack, we encourage a spirit of exploration and taking calculated risks for growth. Our team members are empowered to innovate and drive positive change within the organization.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Paystack is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable laws. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected for their unique contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.