Contact Center Assistant

Job Description:

We are seeking a confident and driven Contact Center Assistant to join our team at KPMG Nigeria in Ibadan. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in the business world.

Responsibilities: - Assist with managing inbound and outbound calls in our contact center, providing excellent customer service and support to clients. - Respond to inquiries and resolve customer issues in a timely and professional manner. - Assist with data entry and maintaining accurate records of customer interactions. - Collaborate with team members to optimize workflow and enhance productivity within the contact center. - Contribute to strategic planning efforts to improve customer experience and overall performance. - Utilize creativity to come up with innovative solutions to enhance customer satisfaction.

Requirements: - Confident and driven personality with a strong desire to succeed. - Strong communication and interpersonal skills. - Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously. - Strong strategic planning skills and the ability to think creatively. - Proficiency in Microsoft Office Suite and basic computer skills. - Ability to work well both independently and as part of a team. - Flexibility to work various shifts as needed.

Benefits: - Medical coverage for all employees. - Remote work flexibility for a better work-life balance. - Travel opportunities to collaborate with colleagues worldwide.

Working Environment: At KPMG Nigeria, we pride ourselves on fostering a global village mentality where employees collaborate with colleagues from around the world. This diverse and inclusive environment provides ample opportunities for growth and development in your career.

Deadline to Apply: Please submit your application by May 1, 2024.

Equal Opportunity Statement: KPMG Nigeria is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or age.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.