Contact Center Assistant

Job Description:

We are looking for a passionate and confident individual to join our team as a Contact Center Assistant at Hilton in Lagos, NG. As an entry-level position, no prior experience is required, making this the perfect opportunity for someone looking to kickstart their career in the hospitality industry.

Responsibilities: 1. Answering incoming calls and assisting guests with their inquiries and requests. 2. Handling reservations and bookings for hotel rooms, restaurants, and other services. 3. Providing excellent customer service to ensure guest satisfaction. 4. Collaborating with other team members to meet and exceed performance goals. 5. Assisting with administrative tasks such as data entry, filing, and record-keeping. 6. Maintaining a high level of professionalism and confidentiality at all times. 7. Adhering to company policies and procedures to uphold the Hilton brand standards.

Requirements: 1. Must be passionate about delivering exceptional customer service. 2. Confidence in handling guest interactions effectively and efficiently. 3. Strong strategic planning and problem-solving skills. 4. Ability to demonstrate leadership qualities within a team setting. 5. Excellent communication and interpersonal skills. 6. Proficiency in Microsoft Office suite and other relevant software. 7. Ability to work in a fast-paced environment and multitask effectively.

Benefits: 1. Free accommodation for the duration of employment. 2. Complimentary gym membership for personal well-being. 3. Visa sponsorship for eligible candidates. 4. Opportunities for career growth and advancement within the company.

Working Environment: At Hilton, we value continuous learning and personal development to stay ahead in our rapidly changing industry. You will have the opportunity to grow professionally and expand your skills in a supportive and dynamic work environment.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to diversity in the workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic protected by law.

Deadline to apply: 2024-05-06

Join us at Hilton and be a part of a talented team dedicated to providing exceptional guest experiences in the heart of Lagos, NG. Apply now and start your journey with us today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.