Contact Center Assistant

Job Description:

We are seeking a passionate and driven Contact Center Assistant to join our team at Dangote Group in Ibadan, Nigeria. As a part-time Associate Level employee, you will be responsible for providing support to our contact center operations.

Responsibilities: - Answering incoming calls and responding to customer inquiries - Providing excellent customer service to resolve issues and address concerns - Handling and resolving customer complaints in a professional manner - Assisting with data entry and maintaining accurate records of customer interactions - Collaborating with team members to improve processes and enhance customer experience - Supporting contact center managers with administrative tasks as needed

Requirements: - Minimum of 2 years of experience in a customer service role - Passionate about providing exceptional customer service - Driven to succeed and exceed expectations - Strong time management skills to handle multiple tasks effectively - Creativity to find innovative solutions to customer issues - Excellent communication skills, both written and verbal - Proficiency in Microsoft Office Suite and CRM software - Ability to work in a fast-paced environment and adapt to changing priorities

Benefits: - Employee discounts on company products - Vision insurance to support your healthcare needs - Relocation allowance for eligible candidates

Working Environment: At Dangote Group, we encourage a spirit of exploration and taking calculated risks for growth. Our team is dedicated to creating a supportive and collaborative work environment where employees can thrive and develop professionally.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Dangote Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, religion, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.