Contact Center Assistant

Job Description:

Seplat Petroleum Development is looking for a motivated and hardworking individual to join our team as a part-time Contact Center Assistant in Lagos, NG. As an Associate Level employee, you will be responsible for supporting the contact center team in providing excellent customer service to our clients.

Responsibilities: 1. Answering incoming calls and assisting customers with their inquiries or concerns. 2. Responding to customer emails and messages in a timely manner. 3. Transferring customer calls to the appropriate department or team member. 4. Providing information about products and services to customers. 5. Documenting customer interactions and feedback in the system. 6. Assisting in resolving customer complaints or issues. 7. Collaborating with team members to ensure customer satisfaction. 8. Adhering to company policies and procedures at all times.

Requirements: 1. Minimum of 2 years of experience in a customer service or contact center role. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving abilities. 4. Ability to work well in a team environment. 5. Proficiency in Microsoft Office and other relevant software programs. 6. Ability to remain calm under pressure and handle difficult customers. 7. Must be motivated and hardworking. 8. Soft skills in cooperation and persuasion. 9. High school diploma or equivalent.

Benefits: 1. Travel opportunities for training and conferences. 2. Vision insurance coverage. 3. Paid sick leave.

Working Environment: At Seplat Petroleum Development, we encourage curiosity and questioning to fuel innovation and growth. You will have the opportunity to learn and grow within a supportive and collaborative environment.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Seplat Petroleum Development is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.