Remote Contact Center Associate

Job Description:

We are currently seeking a Remote Contact Center Associate to join our Hilton team in Abuja, Nigeria. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our guests through various communication channels, including phone, email, and chat. This role will require a minimum of 4 years of experience in a similar customer service or contact center environment.

Responsibilities: - Handle incoming guest inquiries and requests with professionalism and efficiency - Resolve guest issues and complaints in a timely manner to ensure customer satisfaction - Provide accurate information about Hilton properties, services, and promotions - Utilize persuasion skills to upsell and cross-sell products and services to guests - Conduct research to answer guest questions and provide personalized recommendations - Collaborate with team members to ensure seamless communication and coordination - Meet and exceed key performance indicators (KPIs) related to customer service, sales, and productivity - Maintain detailed records of guest interactions and transactions in the company's CRM system - Leverage data to inform decisions and drive strategic initiatives that improve the overall customer experience

Requirements: - Resilient and motivated personality traits to thrive in a fast-paced and dynamic environment - Strong persuasion and research skills to effectively engage with guests and provide solutions - Excellent verbal and written communication skills in English - Proficiency in using contact center software and customer relationship management (CRM) systems - Ability to work independently and as part of a team, with a flexible schedule including evenings and weekends - High school diploma or equivalent required; college degree preferred - Equal opportunity statement: Hilton is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits: - Gym membership for fitness enthusiasts - Free food provided during work hours - Retirement plan options to help you plan for the future

If you are a customer service professional with a passion for hospitality and a desire to work remotely, we encourage you to apply for this exciting opportunity. The deadline to apply is May 25, 2024. We look forward to welcoming you to the Hilton team in Abuja, Nigeria.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.