Contact Center Officer

Job Description:

Chevron Nigeria is seeking a motivated and hardworking Contact Center Officer to join our team in Lagos, Nigeria. As a Contact Center Officer, you will be responsible for handling inbound and outbound calls, as well as providing excellent customer service to our clients.

Responsibilities: - Answering incoming calls and assisting customers with inquiries or concerns - Making outbound calls to follow up on customer requests or to gather information - Providing accurate and timely information to customers - Resolving customer complaints in a professional and efficient manner - Collaborating with other departments to ensure customer issues are resolved - Documenting all customer interactions in the company's database - Meeting and exceeding performance metrics related to call quality, productivity, and customer satisfaction - Staying up to date on product knowledge and company policies

Requirements: - 1 year of experience in a customer service role - Excellent communication skills and a friendly demeanor - Strong problem-solving skills and the ability to think on your feet - Proficiency in time management and the ability to multitask effectively - Availability to work part-time hours - High school diploma or equivalent

Personality Traits: - Motivated - Hardworking

Soft Skills: - Problem-solving - Time management

Benefits: - Paid Time Off (PTO) - Vision insurance - Remote work flexibility

Working Environment: At Chevron Nigeria, we provide an environment where technology is harnessed to drive innovation and efficiency. Our Contact Center Officers have access to the latest tools and resources to excel in their roles.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Chevron Nigeria is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.