Contact Center Representative

Job Description:

Lafarge Africa is seeking a dynamic and motivated Contact Center Representative to join our team in Port Harcourt, NG. As a part-time entry-level position, the Contact Center Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.

Responsibilities: 1. Answer incoming calls and respond to customer emails in a professional manner. 2. Identify and assess customers' needs to achieve satisfaction. 3. Provide accurate, valid, and complete information by using the right methods/tools. 4. Keep records of customer interactions, transactions, comments, and complaints. 5. Build sustainable relationships and engage customers by taking the extra mile. 6. Follow communication procedures, guidelines, and policies. 7. Go the extra mile to engage customers.

Requirements: 1. Strong communication skills, both verbal and written. 2. Ability to multi-task, prioritize, and manage time effectively. 3. Driven and resilient personality traits. 4. Proficient in research and analysis. 5. High school diploma or equivalent. 6. Proficiency in Microsoft Office Suite. 7. Previous customer service experience is a plus, but not required.

Benefits: - Relocation allowance - Life insurance - Disability insurance

Working Environment: At Lafarge Africa, Contact Center Representatives collaborate with colleagues worldwide, fostering a global village mentality. This provides a unique opportunity to work with diverse teams and gain valuable insights into different cultures and perspectives.

Equal Opportunity Statement: Lafarge Africa is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified candidates are encouraged to apply.

Deadline to Apply: June 29, 2024

If you are passionate about customer service, have strong communication skills, and a desire to work in a global environment, we encourage you to apply for the Contact Center Representative position at Lafarge Africa in Port Harcourt, NG. Join our team and make a difference in the lives of our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.