Remote Contact Center Specialist

Access Bank is seeking a Remote Contact Center Specialist to join our team in Ibadan, NG. This is a part-time position at the Associate level with a requirement of at least 2 years of experience in a similar role. The ideal candidate will be energetic, motivated, possess strong people management skills, and demonstrate adaptability in a fast-paced environment.

Responsibilities: 1. Manage inbound and outbound customer calls in a professional and efficient manner. 2. Provide exceptional customer service and resolve customer inquiries or issues promptly. 3. Collaborate with other team members to ensure a seamless customer experience. 4. Utilize various communication channels to assist customers, including phone, email, and chat. 5. Maintain accurate records of customer interactions and transactions. 6. Stay informed on bank products and services to provide accurate information to customers. 7. Adhere to company policies and procedures while handling customer inquiries. 8. Meet or exceed performance metrics related to customer satisfaction and resolution times. 9. Participate in training and professional development programs to enhance skills and knowledge.

Requirements: 1. Minimum of 2 years of experience in a customer service or contact center role. 2. Strong communication skills, both verbal and written. 3. Proficient in using computer systems and software applications. 4. Ability to multitask and prioritize tasks effectively. 5. Energetic personality with a positive attitude towards customer interactions. 6. Motivated self-starter with a strong work ethic. 7. Excellent people management skills with the ability to work in a team environment. 8. Demonstrated adaptability in a fast-paced and changing work environment.

Benefits: 1. Relocation allowance for qualified candidates. 2. Visa sponsorship for international candidates. 3. Opportunities for training and professional development to enhance skills. 4. Competitive compensation and benefits package.

Working Environment: At Access Bank, we strive to pursue excellence in every endeavor and set a high standard for achievement. Our team members are encouraged to demonstrate dedication, innovation, and a commitment to customer service excellence.

Deadline to apply: 2024-07-13

Equal Opportunity Statement: Access Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.