Contact Center Specialist

Job Description:

We are looking for a dedicated and hardworking Contact Center Specialist to join our team at Fidelity Bank in Lagos, NG. As a Contact Center Specialist, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.

Responsibilities: 1. Handle incoming and outgoing calls, emails, and live chat inquiries from customers. 2. Assist customers with account inquiries, transactions, and problem resolution. 3. Provide information on products, services, and promotions to customers. 4. Follow up with customers to ensure resolution of issues and satisfaction with services. 5. Document customer interactions and maintain accurate records in the database. 6. Adhere to company policies and procedures in all customer interactions. 7. Collaborate with other departments to escalate and resolve complex customer issues. 8. Meet and exceed customer service and performance targets.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Strong communication and interpersonal skills. 3. Ability to work in a fast-paced environment and multitask effectively. 4. Persuasion skills to effectively sell products and services to customers. 5. Cooperation skills to work effectively with team members and other departments. 6. Proficiency in using computer systems and software applications. 7. High school diploma or equivalent.

Personality Traits: - Dedicated - Hardworking

Soft Skills: - Persuasion - Cooperation

Benefits: - Gym membership - Paid sick leave - Employee discounts

Working Environment: At Fidelity Bank, we embrace a culture that challenges norms and encourages bold thinking. As a Contact Center Specialist, you will have the opportunity to grow and develop in a dynamic and supportive work environment.

Equal Opportunity Statement: Fidelity Bank is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: 2024-07-12

If you meet the requirements and are interested in joining our team as a Contact Center Specialist, we encourage you to apply before the deadline. We look forward to welcoming you to the Fidelity Bank family!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.