Customer Care Assistant - Work from home

Job Description:

We are looking for a Customer Care Assistant to join our team at Huawei in Abuja, Nigeria. As a Customer Care Assistant, you will be responsible for providing top-notch customer service to our clients, handling inquiries, resolving complaints, and ensuring customer satisfaction. This is a part-time position with the opportunity to work from home.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Handle customer complaints and provide appropriate solutions - Build strong relationships with customers and maintain a high level of customer satisfaction - Assist customers with product information, pricing, and availability - Collaborate with other departments to address customer needs and concerns - Keep accurate records of customer interactions and transactions - Meet and exceed customer service expectations

Requirements: - 1 year of experience in customer service or a related field - Independent and adaptable personality traits - Strong communication skills and the ability to problem-solve effectively - Creativity and people management skills - High school diploma or equivalent required - Proficiency in Microsoft Office and CRM software - Ability to work from home with reliable internet connection

Benefits: - Paid overtime - Gym membership - Vision insurance

Working Environment: At Huawei, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage creativity, innovation, and personal growth among our team members.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement: Huawei is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.