Customer Care Associate - Work from home

Job Description:

We are looking for a dedicated and energetic Customer Care Associate to join our team at Shell in Ibadan, NG. This is a part-time, entry-level position that allows you to work from the comfort of your own home.

Responsibilities: 1. Handle inbound and outbound customer calls and emails in a professional and timely manner. 2. Provide accurate information about products and services, as well as resolve customer complaints or issues. 3. Collaborate with other team members to ensure customer satisfaction and retention. 4. Maintain a high level of knowledge about company policies and procedures. 5. Use adaptability and negotiation skills to meet customer needs and exceed expectations. 6. Utilize company systems and software to track customer interactions and improve service delivery.

Requirements: 1. At least 1 year of customer service experience. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and manage time effectively. 5. Must be dedicated to providing exceptional customer care. 6. Energetic and positive attitude towards work.

Benefits: 1. Paid overtime for extra hours worked. 2. Opportunities for travel as part of company training or events. 3. Free food provided during work hours.

Working Environment: At Shell, we pride ourselves on being a company that transcends borders and promotes collaboration on a global scale. As a Customer Care Associate, you will be part of a diverse and inclusive team that values hard work and dedication.

Equal Opportunity Statement: Shell is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.