Customer Care Manager

Job Description:

Cowrywise is seeking a dedicated Customer Care Manager to join our team in Ibadan, Nigeria. As a Customer Care Manager, you will be responsible for overseeing all aspects of customer service and ensuring that our clients receive the highest level of care and support. This part-time position is suited for a candidate with 8 years of experience and a mid-to-senior level of seniority.

Responsibilities: - Manage and lead the customer care team to ensure efficient and effective service delivery - Develop and implement customer care policies and procedures - Handle escalated customer issues and provide resolutions in a timely manner - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Train and mentor customer care staff to enhance their skills and performance - Conduct regular performance evaluations and provide feedback to team members - Stay up-to-date on industry trends and best practices in customer service

Requirements: - 8 years of experience in customer service, with a demonstrated track record of success - Proven leadership skills and the ability to motivate and inspire a team - Bachelor's degree in a related field (preferred) - Adaptable and hardworking - Excellent communication and interpersonal skills - Strong attention to detail and presentation skills

Benefits: - Company transportation - Training & professional development opportunities - Life insurance coverage

Working Environment: At Cowrywise, we are committed to promoting equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where everyone has the opportunity to thrive and succeed.

Equal Opportunity Statement: Cowrywise is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage individuals from all backgrounds to apply for this position.

Deadline to Apply: May 28, 2024

If you meet the requirements and are looking for a rewarding career in customer care management, we encourage you to apply for the Customer Care Manager position at Cowrywise in Ibadan, Nigeria. Join our team and help us provide exceptional service to our valued clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.