Remote Customer Care Manager

Job Description:

NNPC Limited is looking for a Remote Customer Care Manager to join our team in Port Harcourt, NG. This part-time position is ideal for a candidate with mid-to-senior level experience in customer care management.

Responsibilities: - Manage a team of remote customer care representatives, ensuring they meet performance goals and provide exceptional service to customers. - Develop and implement strategies to improve customer satisfaction and retention. - Monitor customer feedback and trends to identify areas for improvement. - Collaborate with other departments to ensure a seamless customer experience across all touchpoints. - Conduct regular training sessions to keep remote team members up-to-date on industry trends and best practices. - Analyze data to track key performance indicators and adjust strategies accordingly.

Requirements: - Minimum of 7 years of experience in customer care management. - Independent and hardworking personality traits. - Strong strategic planning and leadership skills. - Excellent communication and interpersonal skills. - Proficiency in remote team management tools and software. - Ability to thrive in a fast-paced, dynamic environment. - Bachelor's degree in Business Administration or a related field (preferred).

Benefits: - Medical coverage. - Relocation allowance. - Gym membership.

Working Environment: At NNPC Limited, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a strong work ethic.

Equal Opportunity Statement: NNPC Limited is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.