Customer Care Manager - Work from home

Job Description:

SLB is seeking a motivated and energetic Customer Care Manager to work from home in Port Harcourt, NG. As a mid-to-senior level position, the ideal candidate will have a minimum of 8 years of experience in customer service or related fields.

Responsibilities: 1. Oversee and manage a team of remote customer care representatives. 2. Develop and implement strategies to improve customer satisfaction and retention. 3. Handle escalated customer issues and ensure prompt resolution. 4. Analyze customer feedback and data to identify trends and make recommendations for improvement. 5. Monitor KPIs and performance metrics to ensure team goals are met. 6. Collaborate with other departments to ensure a seamless customer experience. 7. Develop training programs and resources for team members. 8. Stay up to date on industry trends and best practices in customer care.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Excellent communication and interpersonal skills. 3. Strong decision-making and problem-solving abilities. 4. Proven leadership experience in a remote work environment. 5. Ability to work independently and effectively manage a remote team. 6. Proficiency in CRM software and Microsoft Office Suite.

Personality Traits: Motivated, Energetic

Soft Skills: Decision-making, Problem-solving

Benefits: 1. Company-provided equipment for remote work. 2. Visa sponsorship for eligible candidates. 3. Medical coverage.

Working Environment: At SLB, we value building strong connections and treating colleagues like an extended family. We foster a supportive and inclusive work environment where every team member is empowered to succeed.

Deadline to Apply: May 23, 2024

Equal Opportunity Statement: SLB is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.