Customer Care Representative

Job Description:

Paystack is looking for a part-time Customer Care Representative to join our team in Port Harcourt, NG. As an Associate level position, the ideal candidate should have at least 4 years of experience in customer service. The successful candidate will be energetic, hardworking, and possess excellent analytical and strategic planning skills.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Resolving customer complaints and issues in a satisfactory and timely manner - Providing product information and troubleshooting assistance to customers - Processing orders, returns, and exchanges - Maintaining customer records and updating information in the database - Collaborating with other departments to address customer needs and issues effectively - Providing feedback to management on customer trends and recurring issues - Continuously improving customer service processes and procedures

Requirements: - Minimum of 4 years of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and customer service software - Strong problem-solving skills and attention to detail - Willingness to work flexible hours, including evenings and weekends as needed

Benefits: - Retirement plan - Medical coverage - Vision insurance

Working Environment: At Paystack, we prioritize employee well-being through health and wellness initiatives. We believe in creating a positive work environment where employees can thrive and grow professionally.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Paystack is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.