Remote Customer Care Representative

Job Description:

Airtel Nigeria is seeking a Remote Customer Care Representative to join our team in Port Harcourt, NG. This part-time position at the Associate Level requires a minimum of 3 years of experience in customer service. In this role, you will be responsible for providing exceptional customer service to our clients remotely.

Responsibilities: 1. Handle customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolve customer complaints and issues effectively to ensure customer satisfaction. 3. Provide product information and assistance to customers. 4. Work closely with other team members to ensure a seamless customer experience. 5. Maintain accurate records of customer interactions and transactions. 6. Collaborate with other departments to resolve complex customer issues. 7. Continuously strive to improve customer service processes and procedures.

Requirements: 1. Motivated and passionate about providing excellent customer service. 2. Strong teamwork skills and ability to work collaboratively with colleagues. 3. Experience in project management is a plus. 4. Excellent communication skills, both written and verbal. 5. Ability to work independently and efficiently in a remote setting. 6. Proficiency in Microsoft Office and other relevant software applications.

Benefits: 1. Medical coverage for eligible employees. 2. Joining Bonus for new hires. 3. Free food provided during working hours.

Working Environment: At Airtel Nigeria, we value diversity and collaboration. As a Remote Customer Care Representative, you will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality.

Equal Opportunity Statement: Airtel Nigeria is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

Deadline to Apply: July 12, 2024

Join our team and make a difference in the lives of our customers! Apply now to become a Remote Customer Care Representative at Airtel Nigeria.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.