Customer Care Representative - Work from home

Job Description:

As a Customer Care Representative for MainOne, you will be responsible for providing exceptional customer service and support to ensure a positive experience for our clients. This position will be remote, allowing you to work from the comfort of your own home in Ibadan, NG. This is a part-time entry-level position with the opportunity for growth within the company.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a professional and timely manner - Resolving customer complaints and issues with a focus on first-call resolution - Providing product information, troubleshooting assistance, and general support to customers - Documenting customer interactions and maintaining accurate records in the company database - Collaborating with other team members to address complex customer needs - Continuously improving customer service skills and product knowledge through training and development programs - Adhering to company policies and procedures while maintaining a positive attitude and demeanor with customers

Requirements: - 1 year of experience in customer service or a related field preferred - Strong communication skills with the ability to actively listen and empathize with customers - Proficiency in Microsoft Office applications and CRM software - Resilient and confident with the ability to handle challenging customer situations professionally - Problem-solving and critical thinking skills to effectively address customer needs - High school diploma or equivalent required

Personality Traits: - Resilient: Ability to bounce back from setbacks and maintain a positive attitude - Confident: Comfortable engaging with customers and navigating difficult conversations

Soft Skills: - Problem-solving: Ability to identify issues and develop effective solutions - Critical thinking: Analytical skills to evaluate information and make informed decisions

Benefits: - Paid sick leave - Company transportation provided for necessary meetings or events - Travel and spending expenses covered for business-related activities

Working environment: At MainOne, we believe in giving back to the community through corporate social responsibility initiatives. As a remote employee, you will have the opportunity to participate in these initiatives and contribute to making a positive impact in Ibadan, NG.

Equal Opportunity Statement: MainOne is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.

Deadline to apply: July 14, 2024

Join MainOne as a Customer Care Representative and be part of a team dedicated to providing exceptional service to our customers while making a difference in the community. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.