Customer Service Assistant

Job Description:

Jumia, a leading e-commerce platform in Port Harcourt, NG, is seeking a motivated and reliable Customer Service Assistant to join our team on a part-time basis. This entry-level position is perfect for individuals with at least 1 year of experience in customer service who are looking to develop their skills in a dynamic and fast-paced environment.

Responsibilities: - Provide exceptional customer service by responding to inquiries via phone, email, and chat in a timely and professional manner - Assist customers with order placement, product information, and issue resolution - Process returns, refunds, and exchanges in accordance with company policies - Collaborate with various departments to ensure customer satisfaction and timely resolution of issues - Maintain accurate records of customer interactions and transactions - Continuously strive to improve the overall customer experience and satisfaction

Requirements: - Excellent communication skills, both written and verbal - Strong time management and organizational skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other relevant software applications - High school diploma or equivalent - Must be motivated and reliable - Must possess strong cooperation skills

Benefits: - Relocation allowance for eligible candidates - Company transportation for shifts outside of regular business hours - Paid Time Off (PTO) for eligible employees - Opportunities for growth and development within the company

Working Environment: At Jumia, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to minimizing our environmental impact and promoting a healthy and sustainable future for all.

Deadline to Apply: Interested candidates are encouraged to apply by July 22, 2024.

Equal Opportunity Statement: Jumia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.