Customer Service Associate

Job Description:

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Associate at Jumia in Lagos, NG. As a part-time entry-level position with no prior experience required, this role offers a fantastic opportunity for individuals looking to kick-start their career in customer service.

Responsibilities: 1. Providing exceptional customer service via phone, email, and chat channels. 2. Resolving customer inquiries and issues in a timely and efficient manner. 3. Collaborating with other team members to ensure seamless customer experience. 4. Keeping accurate records of customer interactions and transactions. 5. Identifying and escalating priority issues to the appropriate departments. 6. Maintaining a positive and professional attitude at all times. 7. Participating in ongoing training and development programs.

Requirements: 1. Ability to work independently and in a team environment. 2. Resilient attitude when faced with challenging situations. 3. Strong people management skills. 4. Ability to think strategically and plan effectively. 5. Excellent communication and interpersonal skills. 6. High school diploma or equivalent. 7. A passion for delivering exceptional customer service.

Personality Traits: Independent, Resilient Soft Skills: People management, Strategic planning

Benefits: 1. Company transportation provided. 2. Profit sharing opportunities. 3. Dental insurance coverage. 4. Opportunities for unlimited personal and professional growth in a supportive working environment.

Equal Opportunity Statement: Jumia is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome all qualified individuals to apply for this position without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

Deadline to Apply: May 29, 2024

If you are a motivated individual with a passion for customer service and a desire to grow professionally, we encourage you to apply for the Customer Service Associate position at Jumia in Lagos, NG. Join our team and be a part of our exciting journey towards providing exceptional service to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.