Customer Service Manager

Job Description:

Cowrywise is seeking a passionate and dedicated Customer Service Manager to join our team in Port Harcourt, NG. As a mid-to-senior level position, the Customer Service Manager will be responsible for leading and managing a team of customer service representatives to ensure excellent service delivery to our valued customers.

Responsibilities: - Develop and implement customer service policies and procedures to improve overall customer satisfaction - Train, mentor, and motivate customer service representatives to provide exceptional service to customers - Handle escalated customer issues and complaints in a professional and timely manner - Monitor customer service metrics and develop strategies to improve performance and efficiency - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Conduct regular performance evaluations and provide feedback to customer service representatives - Stay up-to-date on industry trends and best practices in customer service management

Requirements: - Bachelor's degree in a related field - Minimum of 8 years of experience in customer service management - Strong problem-solving skills and ability to think strategically - Excellent people management skills with a focus on teamwork and collaboration - Proficiency in CRM software and other customer service tools - Excellent communication and interpersonal skills

Personality Traits: passionate, dedicated Soft Skills: problem-solving, people management

Benefits: - Dental insurance - Vision insurance - Life insurance

Working Environment: At Cowrywise, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in providing equal opportunities for all individuals to thrive and succeed in our organization.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: Cowrywise is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.