Customer Service Manager

As a Customer Service Manager at Seplat Petroleum Development in Abuja, NG, you will play a crucial role in ensuring customer satisfaction and loyalty. This part-time position is best suited for individuals with at least 6 years of experience in a similar role and who possess the personality traits of independence and hardworking nature.

Responsibilities: 1. Oversee a team of customer service representatives to ensure the highest level of customer service is provided. 2. Develop and implement customer service policies and procedures to streamline operations and improve efficiency. 3. Handle escalated customer inquiries and complaints in a timely and professional manner. 4. Monitor customer satisfaction levels and implement strategies to continuously improve customer experience. 5. Collaborate with other departments to address customer concerns and provide solutions. 6. Analyze customer feedback and data to identify trends and make recommendations for improvement. 7. Conduct regular training sessions for customer service staff to enhance their skills and knowledge. 8. Develop and maintain relationships with key customers to foster long-term partnerships.

Requirements: 1. At least 6 years of experience in a customer service management role. 2. Strong leadership and communication skills. 3. Excellent problem-solving abilities. 4. Ability to work independently and as part of a team. 5. Emotional intelligence and strong planning skills. 6. Proficiency in Microsoft Office and customer service software. 7. Bachelor's degree in Business Administration or a related field.

Benefits for this position include medical coverage, vision insurance, and profit sharing. The working environment at Seplat Petroleum Development is committed to environmental responsibility and sustainable practices.

Deadline to apply for this position is May 23, 2024.

Equal opportunity statement: Seplat Petroleum Development is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.