Customer Service Manager

Job Description:

IHS Towers is seeking a dedicated and reliable Customer Service Manager to join our team in Port Harcourt, NG. As a mid-to-senior level position, the successful candidate will have at least 8 years of experience in customer service management.

Responsibilities: - Develop and implement customer service policies and procedures - Train and mentor customer service representatives - Monitor and analyze customer service metrics to improve overall performance - Handle escalated customer complaints and provide timely resolutions - Collaborate with other departments to ensure a seamless customer experience - Stay abreast of industry trends and best practices in customer service

Requirements: - Proven experience as a Customer Service Manager or similar role - Strong leadership and communication skills - Excellent problem-solving abilities - Adaptability to changing priorities and fast-paced environments - Time management skills to prioritize multiple tasks effectively - Bachelor's degree in Business Administration or a related field is preferred

Personality Traits: - Dedicated to providing exceptional customer service - Reliable in meeting deadlines and exceeding expectations

Soft Skills: - Adaptability to navigate various customer service scenarios - Strong time management skills to juggle multiple tasks efficiently

Benefits: - Vision insurance for eligible employees - Parental leave for new parents - Gym membership reimbursement for employees seeking to maintain a healthy work-life balance

Working Environment: At IHS Towers, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team thrives in a dynamic and collaborative environment where innovation is encouraged and diversity is celebrated.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: IHS Towers is an equal opportunity employer and is committed to building a diverse workforce. We welcome applicants of all backgrounds and strive to create an inclusive and supportive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.