Customer Service Manager - Work from home

Job Description:

AB InBev is seeking a Customer Service Manager to join our team in Port Harcourt, NG. This is a part-time position that allows for remote work from home. The ideal candidate will have at least 7 years of experience in a customer service role, with a proven track record of delivering exceptional service to customers.

Responsibilities: - Manage a team of customer service representatives, providing guidance and support as needed - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer inquiries and complaints in a professional and timely manner - Analyze customer feedback and data to identify trends and opportunities for improvement - Collaborate with other departments to ensure a seamless customer experience - Conduct regular performance reviews and provide feedback to team members - Develop and implement training programs to enhance the skills and knowledge of customer service staff - Create reports and presentations to communicate key metrics and insights to senior management

Requirements: - 7+ years of experience in a customer service role - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Proven experience in people management and strategic planning - Highly organized with the ability to prioritize and multitask in a fast-paced environment - Proficiency in Microsoft Office Suite and CRM software - Bachelor's degree in Business Administration or a related field is preferred

Personality Traits: - Motivated - Dedicated

Soft Skills: - People management - Strategic planning

Benefits: - Parental leave - Employee discounts - Travel & spending expenses

Working Environment: At AB InBev, we empower employees to take ownership and make impactful decisions. We believe in providing a supportive and inclusive work environment where all team members can thrive.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement: AB InBev is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.