Customer Service Manager - Work from home

Job Description:

Julius Berger Nigeria is seeking a dedicated and reliable Customer Service Manager to work from home in Lagos. As a Customer Service Manager, you will be responsible for overseeing the customer service team, responding to customer inquiries and issues, and ensuring a positive customer experience. This is a part-time, mid-to-senior level position that requires a minimum of 8 years of experience in customer service.

Responsibilities: - Manage and lead the customer service team to ensure high quality service delivery - Respond to customer inquiries through various channels, including phone, email, and social media - Resolve customer issues in a timely and efficient manner - Monitor customer service metrics and implement strategies to improve customer satisfaction - Collaborate with other departments to address customer needs and concerns - Develop and implement customer service training programs for team members - Stay informed about industry trends and best practices in customer service

Requirements: - 8+ years of experience in customer service - Strong communication and interpersonal skills - Excellent problem-solving abilities - Ability to work independently and manage a remote team effectively - Persuasion and presentation skills - Proficiency in Microsoft Office and customer service software - Bachelor's degree in Business Administration or a related field preferred

Personality Traits: - Dedicated - Reliable

Soft Skills: - Persuasion - Presentation

Benefits: - Travel opportunities - Paid sick leave - Gym membership

Working Environment: - Embrace creativity in a culture that values fresh ideas and inventive solutions.

Deadline to apply: 2024-07-13

Equal Opportunity Statement: Julius Berger Nigeria is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.