Customer Service Officer

Job Description:

We are looking for a motivated and reliable Customer Service Officer to join our team at DHL in Lagos, NG. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our clients.

Responsibilities: - Responding to customer inquiries via phone, email, and in person - Resolving customer complaints in a professional and timely manner - Processing orders and tracking shipments - Collaborating with other departments to ensure seamless customer experience - Maintaining accurate records of customer interactions - Providing feedback to management on customer trends and issues

Requirements: - 2 years of customer service experience - Strong project management skills - Ability to work well in a team environment - Excellent communication and problem-solving skills - Ability to prioritize tasks and work efficiently - Motivated and reliable individual - Bachelor's degree preferred

Benefits: - Remote work flexibility - Travel opportunities - Gym membership - Align work with a greater purpose, contributing to a meaningful mission

Deadline to apply: 2024-05-06

Equal Opportunity Statement: DHL is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.